Wednesday, March 30, 2011

A Happy Ending (aaaahhhhhh)

Ah yes we all like happy endings. Especially when it involves getting what you want. Or more specifically, what I have been wanting, waiting for, stressing over and finally despairing of.
Yes folks, the internet has arrived at Casa Zac.
After having made the decision to give up on Cablemas and investigate Telmex and Dish’s options, I called in to the Telmex office just around the corner from home. I waited patiently in line at the Customer Service Desk where eventually a bored-looking girl who could no longer ignore the fact that I was standing in front of her, asked what I wanted. Hardly an auspicious start, but I ploughed on. I want to get the internet connected, I told her, but I don’t want a phone. She looked at me like I was an alien and told me that wasn’t possible, you need the phone line to get the internet. How long would it take to get it connected I asked? 2 weeks she said, then under her breath, “mas or menos (more or less). By now I was wise to this. Ah, so it’s about 2 weeks but could be a month? I replied. No, it could be sooner than 2 weeks was her response. (yeah right, Cablemas had told me 5-8 days but it could be sooner and look how that had turned out).Ok I said, what sort of options are there? She thrust a brochure at me and was already looking at the customer behind. I had been dismissed. They don’t take the customer service bit very seriously here.
Glancing quickly at the brochure I saw that the cheapest package was 389 pesos which is already more expensive than the Cablemas deal but with no TV included. Dish would cost me an extra 150 a month, so effectively I’d be paying 50% extra every month, not to mention installation fees. Sure I’d have a phone with 100 free local calls, but it’s actually cheaper to phone Australia from one of the phone centres on every 2nd corner here.
So regretfully, it looked like I was just going to have to bite my tongue and wait for Cablemas. I would be away from home from Thursday till Monday morning anyway, so the time would go a lot faster, and maybe next week….
I went to the CFE office and paid my electricity bill, then was heading back to the RE office when my phone rang. It was Lita, who told me excitedly that Cablemas had said they would be at my house tomorrow between 9 and 2. That was great news, and even if they didn’t arrive until 6pm I would be happy to wait at home all day for them. As it turned out I didn't have to, he arrived about 9.30 and got to work on the roof threading the cable down through the wall By about 11 I was able to turn on the TV and view my 40+ channels - at least 2 of which are in English. Not long after he connected the wifi modem, organised my password and yay! I'm in. Hallelujah!

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