Cablemas round 4

After the promises that the supervisor would definitely come around either Wednesday afternoon or Thursday morning, and that I would have a phone call by 12noon on Thursday to tell me what was happening, phone remained silent.

At 2pm I went past the RE agents office but neither Arturo of Jorge were there, so I continued up to the Cablemas office and presented myself to the girl who had made the promises,  who was chatting with another employee. I reminded her of her promise and she phoned the supervisor’s office, then told me that he hasn’t been able to get there but was definitely going within the next 2 hours, so I would have an answer by 5pm. I managed to find the words to tell her I didn’t feel at all confident as I have given empty promises for 3 weeks, but she assured me it would happen. I’m sure their training is more in lying to the customer to shut them up, than actually fixing the problem.

So I returned home and waited, and waited. Four o’clock came and went, 5 also. By this time I had decided to cancel the contract and go with someone else.  At 6.45 the phone rang and the girl told me the supervisor was waiting out the front (why don’t these people just ring the bell?) so I let him in and he inspected the cable outlets and asked me where the cable inlet was. Of course I didn’t know and Martin by that time was gone. We checked upstairs but without lights we couldn’t see anything.

He promised to return the next day, I told him I couldn’t be there in the morning so he promised to be there at 1pm. I dashed back from my cooking course, one o’clock passed, then two. Finally at 3.05 he appeared and spoke with Martin, who didn’t know where the inlets were either. He inspected the roof and then looked inside the cable outlet in the living room.

The outcome is that yes, I can have cable, they will bring it in overhead lines. But it’s not going to happen today, nor probably tomorrow. Most likely Monday or Tuesday - he says they will phone and give me a date but not a time so I just need to wait in all day.

In the meantime I have bought another DVD player which took me 2 days to get going, but at least now I do have some sort of entertainment.

Two weeks in a row I have missed my volunteer work out at Coco’s cat refuge waiting for Cablemas. Hopefully by next week it will be connected and I can go.